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Q: What should I expect from my SunL brand retailer and or dealer?
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A:
The retailer and or dealer are responsible for all product warranties and service
work “not the distributors (warehouse distribution center)”, make sure the retailer
has a repair facility and staff to service your product.
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Q: I am considering buying a SunL brand product over the internet, what should ask
the seller? |
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A: ·
Will you support assembly of the product with technical support?
·
If the product is missing parts will you supply them?
·
If the product doesn’t operate properly how will you correct the problem?
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Q:
I live in
California
and want to purchase a SunL brand product? |
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A:
·
All electric powered products are allowed in
California
.
·
Gas powered products are
not allowed in
California
unless clearly stated on the product description as CARB approved. CARB is the abbreviation
for
California
Air Resources Board.
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Q:
Should I as a consumer assemble a SunL brand product? |
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A: ·
All Gas powered Go-Karts, Scooters, Motorcycle,
ATV’s and Dirt bikes require a skilled assembly.
·
All products should receive a pre-operational
inspection by someone skilled with an operational dynamic understanding to assure
safe operations.
·
It depends on your previous success at assembly
to a large degree, usually electric scooters, mobility, generator and garden products
are fairly simple with retailer and or dealer phone support if needed.
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Q:
I can’t find the part I’m looking for on the website, how do I proceed? |
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A:
Send an email to Parts@sunl.com
with the following information and we will try to help:
·
Year and model of product
·
A description of the part needed
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